Eurofit Hardwares Pty Ltd (EUROFIT) recognises the importance of your privacy and how important it is for us to protect your personal information. In this Policy, “we”, “us” and “our” means EUROFIT.
We are committed to managing personal information in accordance with the Australian Privacy Principles as set out in the Privacy Act 1988, and in accordance with other applicable privacy laws.
This document describes how we manage your personal information and safeguard your privacy.
Reasons we may collect your personal information including credit-related information are:
The kinds of personal information we collect and hold will depend on the Services we provide to you, or that you may enquire about.
The type of information we collect and hold about you may include (but is not limited to) your name and contact details, date of birth; payment or banking information ; and, any other information you choose to provide us with. If you apply for trade credit, we may also collect and hold credit information about you.
We do not collect sensitive information, unless you provide it to us. Sensitive information includes (but is not limited to), information about a person’s health, race or ethnic origin, political opinions, religious or philosophical beliefs, and criminal history.
We may also collect credit information, being credit related personal information lawfully created and accessible within the Australian credit reporting system such as CreditorWatch.
We generally collect personal information directly from you whenever it is reasonable and practicable to do so.
We may also collect personal information from other parties such as service providers, our representatives, your representatives and from publicly available sources of information.
If you apply for trade credit, we may also collect and hold credit information about you. We generally receive from CreditorWatch information about existing credit accounts, previous defaults, repayment history information etc.
We also collect information about you when you use our website for the purpose of improving users experience of the site and for record keeping purposes.
If you provide personal information about another person to us, we require that you inform that person and you have that person’s consent to provide such information for the purpose specified.
We may contact you by telephone, mail, electronically or otherwise to provide you with marketing, advertising or other material about our products and services we think you might be interested in, or to follow up on your interest in particular products and services, unless or until you tell us not to or we are restricted by law.
We may also disclose your personal information, including your credit information, to lenders, other credit providers and credit reporting bodies such as CreditorWatch.
In particular. We may disclose to CreditorWatch information about you failing to meet your payment obligations or if you commit a serious credit infringement.
CreditorWatch may include any information provided to it by us in reports that are then provided to other credit providers for the purpose of such credit providers assessing your credit worthiness.
We will not use or disclose credit related personal information for direct marketing purposes except to the extent permitted under the Act, You may opt-out of receiving marketing information from us at any time by clicking on a link in the email communications sent to you or contacting our Privacy Officer.
We may also be required or authorised by law to disclose your personal information. We may also disclose information to other persons where you have provided your consent for us to do so.
We hold your personal information in a combination of hard copy and electronic files. Electronic files may be stored in servers that are operated and maintained by us and third parties under contract with us and they are located in Australia. We will retain your personal information for as long as you maintain an account or as otherwise necessary to provide you the products and Services. We will also retain your personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
We take reasonable steps to protect your personal information from loss, misuse, modification, or unauthorised access, use and disclosure. These steps include access control for our buildings, confidentiality obligations imposed on our employees and service providers, and the use of security measures for computer system access. However, we cannot guarantee or warrant the security of any information you send to us using online communication. You submit information online at your own risk.
Once we no longer require your personal information for any of the purposes for which it was collected we will, subject to any legal obligations and responsibilities, take reasonable steps to destroy or de-identify your personal information.
When you visit our website, we may collect the following information from you: your IP address, domain name, the date, time and duration of your visit, the pages and documents you accessed, the previous site you had accessed, the type of browser you are using and information you volunteer such as survey information, name and email address.
We are subject to laws requiring us to protect information once it comes into our possession.
You can gain access to personal information that we hold about you, subject to certain exceptions allowed by law. Please contact us (see 'How to contact us' below) if you would like details about the personal information we may hold about you or if you would like us to update or correct it. We will handle any request in accordance with the relevant privacy regulations. Generally, if you request us to do so we will amend any personal information about you held by us which is inaccurate, incomplete or out of date.
If we are not able or unwilling to provide you with access to any personal information or to correct any personal information held by us, we will provide you with our reasons. If we do not agree to amend your personal information and you disagree, you may request that we make a note of your request to update the information, which says that you believe the information is inaccurate, incomplete, misleading or out-of-date.
You may also contact us to request us to stop using your personal information to contact you about our products and services. You can contact us if you wish to obtain more information about the way we manage personal information about you which we hold or if you are concerned that we may have breached our privacy obligations and wish to make a complaint.
If you make a complaint, we will endeavour to respond and resolve your complaint promptly. We will let you know we have received your complaint. We will keep a record of your complaint and keep you updated on the steps we are taking to help resolve it.
For more information about privacy generally, or if your compliant is not resolved to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
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